Who We Are
EDOCPOS Sdn. Bhd. (Company Registration No. [您的公司注册号]) is a Malaysia-based technology company providing AI-driven accounting and HR management solutions. Our website address is: https://website2.edocpos.com.
For any privacy-related inquiries, you can contact us at: privacy@edocpos.com or call us at [您的联系电话].
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, company name, billing information when you register for our services or contact us.
- Account Information: Username, password, subscription details, and usage data.
- Employee Data: If you use our HR management system, we process employee records, attendance, leave, payroll information on your behalf. You remain the data controller for your employees’ data.
- Technical Data: IP address, browser type, device information, and cookies for website functionality and analytics.
- Payment Information: Processed securely through our payment partners. We do not store full credit card details.
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our HR and accounting software services.
- Process your subscription and payments.
- Send service updates, security alerts, and support messages.
- Comply with Malaysian legal and regulatory requirements (including PDPA 2010).
- Respond to your inquiries and provide customer support.
- Analyze usage patterns to improve user experience.
Legal Basis for Processing (PDPA Compliance)
Under the Malaysian Personal Data Protection Act 2010 (PDPA), we process your personal data based on:
- Your consent when you register or subscribe to our services.
- The performance of a contract with you (e.g., providing our software).
- Compliance with legal obligations (e.g., tax and statutory requirements).
- Our legitimate business interests to improve and secure our services.
Data Security & Storage
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (SSL/TLS) and at rest.
- Regular security audits and vulnerability assessments.
- Access controls and authentication requirements.
- Secure cloud infrastructure with 99.9% uptime and threat detection.
Your data is stored on secure servers located in [马来西亚/新加坡/您的数据中心位置]. We retain your data as long as your account is active or as required to fulfill legal obligations.
Third-Party Services
We use trusted third-party services to operate our business:
- Payment Processing: [Stripe/iPay88/您的支付服务商] – for secure payment handling.
- Cloud Infrastructure: [AWS/Azure/您的云服务商] – for hosting and data storage.
- Analytics: [Google Analytics/您的分析工具] – to understand website usage.
- Communication: [SendGrid/Mailchimp/您的邮件服务] – for service emails and updates.
These third parties have their own privacy policies and are contractually obligated to protect your data.
Your Rights Under PDPA
As a Malaysian data subject, you have the right to:
- Access: Request a copy of your personal data we hold.
- Correct: Update or correct inaccurate information.
- Withdraw Consent: Opt-out of marketing communications.
- Delete: Request deletion of your data (subject to legal retention obligations).
- Restrict Processing: Limit how we use your data in certain circumstances.
To exercise these rights, please email us at privacy@edocpos.com with your request and identification verification.
Cookies
We use cookies to enhance your experience. The types of cookies we use include:
- Essential Cookies: Required for website functionality and login.
- Preference Cookies: Remember your settings and preferences.
- Analytics Cookies: Help us understand how visitors use our site.
You can manage cookie preferences through your browser settings. Blocking essential cookies may affect website functionality.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to have it removed.
Changes to This Privacy Policy
We may update this privacy policy periodically. We will notify you of material changes by posting the updated policy on this page with a new “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
Last Updated: April 2, 2026
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: privacy@edocpos.com
- Address: Sandakan, Sabah, Malaysia
- Phone: +60123456789